Clwyd West MS Darren Millar is demanding an urgent meeting with Betsi Cadwaladr University Health Board (BCUHB) following complaints that a GP surgery in Colwyn Bay is not delivering for patients.

In November last year, Rhoslan practice was transferred to BCUHB to be run as a managed practice after Dr Close terminated his contract with the NHS.

Since that time, Darren has received constant complaints from local residents about the surgery. He met with the Health Board in March to highlight the concerns, but the problems persist and Darren is concerned that patients are being put at risk.

He is therefore demanding a meeting with the Chief Executive and Chair of the health board and is also calling on Health Inspectorate Wales to investigate.

He said:

“The service at Rhoslan surgery has deteriorated significantly since the GP contract was handed back to the Betsi Cadwaldr University Health Board and it became a Health Board managed practice. 

“Patients are complaining about an inability to obtain appointments with a GP, difficulties getting prescriptions, not being able to get through to the surgery on the telephone, promised call backs from health professionals not happening, and people telling them to go to minor injuries or the emergency department because 'no doctors are available'. 

“The situation is totally unacceptable and is putting patients at risk. 

“I met with the Health Board some months ago due to rising complaints and they promised a suite of action to resolve matters but things just seem to be getting worse. 

“I am going to demand a further meeting with the Chief Executive and Chair and will also now write to Healthcare Inspectorate Wales to raise concerns and ask them to investigate.”